Protection & recovery
How to discuss protection and recovery
Start with the object and the moment at risk before you discuss a product.
Working guide
Understand the concern before discussing capabilities
Protection is a customer outcome, not a product specification. Begin with the asset and moment: a vehicle parked outside, a trailer changing hands, a tool case left at a site, a boat stored between trips or a motorcycle prepared for departure.
Understand the concern
Ask what happened, or what situation the customer is concerned about, without using fear to sell.
Clarify the requested information
Distinguish a location question from a movement question or a request to review a journey.
Check the proposed product
Use the specific product documentation to discuss what it can and cannot provide.
Agree what happens next
Discuss who should receive the information and handle follow-up. Do not promise prevention or recovery.
Keep the next step evidence-based
Describe the concern and the information the customer needs without turning it into a protection or recovery promise.