1. Information Collection
When you use the App, we may ask you to provide information necessary for the service. We only collect information that is required for specific, legitimate, and lawful purposes, and we will not further process such information in a manner inconsistent with those purposes.
You have the right to decide whether to provide the requested information. However, in some cases, if you refuse, we may not be able to provide the corresponding service or respond to your request.
Depending on the services you choose, we may collect one or more of the following types of information:
Account Information: login ID, email, nickname, role, and contact details, used for authentication and account management.
Device Information: device ID (IMEI), device model, device status, and other related data, used for tracking and monitoring.
Location & Tracking Data: real-time location, historical routes, stay points, and alert points, used for route playback, alert analysis, and statistics.
Video Monitoring Data: real-time video, playback video, and device channel information, collected and used only with your authorization.
Service Information: service card binding status, usage records, and maintenance plans, used for service authorization and management.
Log Information: operation logs, command logs, and alert records, used for security auditing and troubleshooting.
Navigation Information: when using navigation features, the App may invoke third-party navigation applications (e.g., Google Maps, Amap) to complete navigation requests.
Application Information: basic app-related data such as app list, system update settings, and app preferences (region, language, timezone).
Local Language Information: to provide a better international experience, we may read and save your selected local language settings.
2. Information Use
The purpose of collecting personal information is to provide you with products or services and ensure compliance with applicable laws, regulations, and requirements. The information we collect will be used to:
Provide core functions: device tracking, route playback, real-time video, and alert notifications;
Manage service cards, user roles, and internal accounts;
Generate statistical reports and operational analysis;
Improve system security and stability;
Comply with legal and regulatory requirements;
Provide, process, maintain, improve, and develop our products or services, such as activation, verification, and after-sales support;
Enhance security for anti-loss and anti-fraud purposes, assist in user identification and identity verification, only when it is “absolutely necessary” and serves the “legitimate interests” of protecting users and services;
Optimize device performance, such as analyzing app memory usage and loading speed;
Store and maintain information related to you for business operations (e.g., statistics) or to fulfill legal obligations;
Provide localized services that do not require communication with our servers, such as device-side note services;
Other purposes with your explicit consent.
3. Information Sharing
We do not sell your personal information. Information may only be shared under the following circumstances:
With your explicit consent;
As required by applicable laws, regulations, or regulatory authorities;
With necessary third-party service providers (e.g., map providers), limited to fulfilling relevant features.
4. Data Storage & Security
Data is stored on independent servers in China and Singapore, and data is not shared between them.
We adopt encrypted transmission, access control, and security auditing to prevent data leakage, tampering, or loss.
Security measures are regularly updated to safeguard your information.
5. User Rights
You have the following rights:
Access, correct, or delete your account information;
Withdraw consent to the collection and use of information;
Request account closure and deletion of related data (except as otherwise required by law).
6. Children’s Privacy
This App is designed for enterprise and adult users and is not directed to children under 14. If we become aware that we have inadvertently collected children’s information, we will delete it immediately.
7. Contact Us
If you have any questions regarding this Privacy Policy or the protection of your personal information, please contact us:
Email: servicet@wooyane.com
Phone: +86-133-36123205